Troubleshooting

Fixing Technical issues on the Swyg Interviewing Platform.

  1. My equipment is not working, what should I do?
    - Use the Swyg video test app in your dashboard or invitation email to test your setup.
    - Make sure your camera and microphone are turned on and not muted.
    - Check that your browser has permission to access your camera and microphone.
    - Try reloading the page.
    - Try using a different browser.
  2. There is a delay in the audio, what should I do?
    This might be related to poor internet connection or connectivity issues. Please refresh and if this happens again, indicate to us and your peer as we might need to reschedule the session.
  3. In the equipment test application, I can see the video but I do not see the audio indicator moving?
    You may have your microphone on mute. Check your system and browser settings to make sure you have the right microphone selected and not muted and that you have given the Swyg app permission to access your microphone.
  4. The app was working before but now I cannot hear/see my partner, what can I do?
    Make sure you have a fast internet connection as intermittent connection can cause audio or video to drop out. Reloading the page after a disconnect will help.
  5. My internet failed, what do I do?
    Once you get back up, just use the access link in your email. You'll be reconnected. though you may need to wait a few minutes for a partner to become available.
  6. My computer battery died, what now?
    Once you get back up, just use the access link in your email. You'll be reconnected. though you may need to wait a few minutes for a partner to become available.
  7. How do I select another webcam on Chrome?
    - Open a new tab and go to chrome://settings/content/camera.
    - Select which camera to use from the top dropdown.
    - Reload the Swyg App tab.

8.  How do I give chrome permission to access my camera?
Double check the audio/video permission settings. In Chrome you can find these by clicking on the "lock" icon in the left of the address bar (see screenshot below). Please make sure all three settings are set to "allow" and not "automatic". You may need to refresh the page for the settings to take effect.

Still Having issues?

email to: support@swyg.com