Troubleshooting

General Audio or Video Problems

  1. Use the video test link in your invitation email to test your setup
  2. Make sure your camera and microphone are turned on and not muted
  3. Check that your browser has permission to access your camera and microphone
  4. Try reloading the page
  5. Try using a different browser

It was working before but now I cannot hear/see my partner, what can I do?

Make sure you have a fast internet connection as intermittent connection can cause audio or video to drop out. Reloading the page after a disconnect will help.

My internet failed, what do I do?

Once you get back up, just use the access link in your email. You'll be reconnected. though you may need to wait a few minutes for a partner to become available.

How do I select another webcam on Chrome?

  1. Open a new tab and go to chrome://settings/content/camera.
  2. Select which camera to use from the top dropdown.
  3. Reload the Swyg App tab.

What if I my audio or video are not working?

Double check the audio/video permission settings. In Chrome you can find these by clicking on the "lock" icon in the left of the address bar (see screenshot below). Please make sure all three settings are set to "allow" and not "automatic". You may need to refresh the page for the settings to take effect.

Something came up, can I reschedule?

Sure, you can use same scheduling app you used before to update your availability. Then send us a quick note at support@swyg.com and let us know.

How do I contact support?

email to: support@swyg.com